⬇️ Download Bookly Addon – Waiting List (Latest Version)

Bookly Addon – Waiting List: Never Lose a Customer When Slots Are Full

Bookly Addon – Waiting List is a professional extension for Bookly designed to help service-based businesses capture demand even when appointments are fully booked. Instead of losing potential clients when a slot is unavailable, the Waiting List addon lets customers join a queue, receive automatic notifications if a slot opens, and improves conversion by turning missed bookings into confirmed appointments.

Why a Waiting List Matters

For busy salons, clinics, fitness classes, workshops, and event organizers, being fully booked is good — until it costs you customers. A waiting list captures that lost demand, reduces manual follow-up, and increases customer satisfaction. Implementing a smooth, automated waiting list means fewer lost sales and a better customer experience.

Core Features — What the Waiting List Addon Offers

Join Queue on Full Booking: When a service or time slot is full, customers can add themselves to the waiting list with one click.
Smart Notification System: Automatic email/SMS alerts notify waiting customers when a slot opens or a cancellation occurs.
Priority Rules: Configure first-in-first-out (FIFO) or VIP-first priority to decide which customers get notified first.
Limit & Slot Controls: Set maximum number of people per waiting list or limit per customer.
Auto-Book Option: Optionally auto-create the appointment for the first customer who accepts the slot from the notification link.
Manual Approval: Staff can manually approve or decline waiting list requests from the backend.
Shortcodes & Widgets: Display waiting list status, queue position, or join form anywhere with shortcodes (Gutenberg & Elementor compatible).
Integration with Bookly Notifications: Use your existing Bookly email/SMS templates for waiting list messages.
Customer Management: View, export, and manage waiting list entries per service, date, or staff member.
Multisite & Multilingual Support: Works with WordPress multisite setups and popular multilingual plugins.
GDPR & Data Export: Consent fields, export/delete support, and storing data within your WordPress site for compliance.

How Waiting List Improves Revenue & UX

The Waiting List addon converts potential losses into confirmed bookings. Customers appreciate being given a second chance to book, and businesses benefit from higher fill rates and reduced administrative manual calls. It also reduces no-shows: customers who opt into waiting lists are often more committed. Additionally, the waiting list improves reputation and keeps customers connected to your brand.

Detailed Workflow Example

Customer visits booking page and selects a fully booked time slot.
Instead of abandoning, customer clicks “Join Waiting List”, fills in minimal contact info, and optionally selects preferences.
When another user cancels or staff frees the slot, the addon sends automatic notifications to waiting customers based on priority rules.
The first customer to accept the slot via the secure notification link is auto-booked (if enabled) or receives a reservation hold for manual approval.
All events are logged in Bookly backend and can be managed by staff.

Setup & Best Practices

Install Bookly Pro and then activate the Waiting List addon.
Configure global waiting list rules in the addon settings (max entries, notification templates, priority logic).
Customize email/SMS templates under Bookly → Notifications for consistent messaging.
Enable auto-booking cautiously — consider manual approval for high-value services.
Display waiting list indicators on service pages to encourage customers to join rather than leave.
Use shortcodes to embed a waiting list status or join form on landing pages and service descriptions.
Review waiting list reports weekly to identify peak demand and consider adding more slots or staff at busy times.

Shortcodes & Examples

Embed waiting list features easily using shortcodes:

[bookly_waiting_list_form service_id="123"] — show join form for a specific service.
[bookly_waiting_list_status service_id="123"] — show current queue length and next available slot.
[bookly_waiting_list_manage] — internal staff panel shortcut (requires staff login).

Advanced Options & Integrations

Third-Party Integrations: Trigger webhooks on waiting list events for advanced automations (Zapier, Make/Integromat, CRMs).
Payment Holds: Optionally collect a refundable hold or small pre-authorization to reduce no-shows for high-value slots.
Multi-Staff Notifications: Notify multiple staff members for manual approval workflows.
Calendar Sync: Sync waiting list events with Google Calendar/iCal for staff awareness.
Analytics: Export waiting list data to CSV to analyze demand patterns and optimize schedules.

Accessibility & Performance

The waiting list UI is responsive and accessible, keyboard-navigable, and optimized to load quickly. Notifications are queued and rate-limited to avoid spam and ensure deliverability. The addon is cache-friendly and compatible with major performance plugins.

Security & Privacy

All waiting list entries are stored securely within your WordPress database. The addon supports GDPR features: explicit consent checkboxes, data export & deletion endpoints, and retention rules you can configure to purge old entries.

Common Questions (FAQ)

Can I limit how many people join the waiting list?

Yes — set a maximum number of waiting list entries per slot or per service to avoid unlimited queuing.

Does the addon support SMS notifications?

Yes — it uses Bookly’s notification engine, so any SMS gateway configured in Bookly (e.g., Twilio) will work.

Can I auto-book the slot for the first customer who accepts?

Yes — enable the Auto-Book option in settings to automatically create the appointment when the customer confirms via the notification link. For critical services, use manual approval instead.

Is waiting list data exportable?

Yes — export waiting list entries to CSV for reporting and CRM imports.

Download Bookly Addon – Waiting List

Get the latest stable version using the official link below. This addon requires Bookly Pro to function and is intended for licensed users.

⬇️ Download Bookly Addon – Waiting List

All Downloads – Themes & Plugins

📦 All Themes & Plugins

SEO & Conversion Tips

Show waiting list indicators prominently on high-demand service pages to capture lost visitors.
Personalize waiting list emails with service name, slot options, and a clear CTA to confirm — this increases acceptance rates.
Analyze waiting list data to add capacity during peak hours and reduce churn.
Use schema (Event or Service) on pages where bookings occur to improve search visibility for availability-related queries.

Conclusion

Bookly Addon – Waiting List is a must-have tool for busy appointment-based businesses. It captures demand, automates notifications, improves customer satisfaction, and increases your overall fill rate. Whether you want automatic booking, manual approval, or hybrid workflows, this addon provides flexible options to match your business needs.